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Date: September 18, 2023
Time: 10:00am-11:30am
Location: Zoom

Facilitator: Bill Harder – PCSBV’s Program Manager

Learning objectives:
1. Understand ways to connect with clients when in-person visits are not possible
2. Explore features of video conference programs (Zoom, FaceTime) and who competency affects client/volunteer interactions
3. Understand good phone etiquette
4. Understand communications concerns/issues related to phone and internet connections

At the end of this module, volunteers will be able to:
• Describe non-in-person options for supporting clients
• Demonstrate the ability to engage phone conversations with best practices etiquette
• Demonstrate awareness of the use of Zoom

For more information, please contact the Palliative Care Society of the Bow Valley via email at info@pcsbv.juiceware.io or telephone 403 707 7111.

We appreciate you sharing your time and talent with PCSBV!